Our Guarantee

100% Grow Guarantee

At Easy to Grow, it is our goal to provide our valued customers with a commitment to premium products and excellent customer service.

All customer inquiries should be directed to our Customer Service Department by live chat on our website, phone or email. Current contact information can be found here. For any issues, please contact us within the first growing season as defined below:

The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted. After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for Fall- and Winter-planted items is defined as September through June of the first year they are planted. After June, Fall- and Winter-planted items are no longer covered under our guarantee.

As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to, poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. However, we can guarantee that you will receive the highest quality available in a timely manner.

When ordering, please make sure you choose products that are approved to grow according to the growing/climate zone of the delivery destination. We do not guarantee success if you're ordering products that grow outside of the acceptable growing zone(s).

Shipping & Delivery

If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery.

  • If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the item is not viable. If the item is no longer available, a refund will be issued in the amount paid for the item.
  • Tracking information is sent by email to all customers when each package is shipped. If a package does not arrive but shows proof of delivery, it is the customers responsibility to reach out to the carrier for more information or to file a claim.
  • Confirmation emails are sent with all orders placed. Please verify the shipping address is correct. If incorrect, please contact our customer service department by phone with the corrections needed before the package is shipped. If an incorrect address is entered and the package is shipped before corrections are made, Easy to Grow will not be liable for reshipment to the correct address.

Additional information regarding our policies can be found here.

Failure to Grow

We provide planting instructions and requirements needed for each item on our website. Please refer to each items page to ensure the item(s) purchased are best suited to your individual growing conditions and climate. If an item fails to grow, please contact our customer service department during the first growing season as defined above.

  • Our representatives will work with the customer to help determine the cause of failure. This investigation may require the submission of images and/or the unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.
  • If an item that fails to grow is part of a collection or bulk item, a merchandise credit will be issued for the same portion of the amount paid for the item.
  • We do not offer refunds for items with failure to grow.

Mislabeled Items

Although uncommon, human error can occur during the packaging process and items may be mislabeled. If you have received an item that is not true to the variety as labeled, please contact us during the first growing season as defined above, with an image of what you received. Submitted images are necessary to help correct any mistakes for future seasons.

Once images are received and reviewed, our team will be able to offer a merchandise credit or a refund back to the original form of payment.

Houseplants & Potted Plants

We guarantee that your houseplants will be delivered healthy and in good condition. We cannot extend this guarantee to their performance after receipt due to their individual care requirements.

If your plants arrive damaged, please see our policies for resolution.

Policies & FAQ

For a comprehensive list of our policies and important information relating to our guarantee, please click here.

Lost, Stolen, or Damaged Packages:

Easy to Grow Bulbs is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

File a Claim