We guarantee that the bulbs and plants you receive will be:
- True to name
- The size noted on our site or larger
- Disease and pest free
- The varieties you ordered. No substitutes are made without your expressed permission.
- Clearly labeled so you'll know which bag is which
- Commercially cultivated; never taken from the wild
- Supported by detailed planting instructions; just go to the Planting Guides section, found at the top of this page on the tab labeled "Planting Guides & Helpful Info".
We pack each order with care and constantly monitor our shipping partners' performance to ensure that your bulbs arrive in the same great shape they were in when they left us.
Please inspect your bulbs and plants upon receipt and notify us within 7 days if there are any concerns.
If a product arrives damaged, contact us. (Do not discard the goods.) Snap a photo so we can see the issue - and settle with the shipper - and email it to us with a note that outlines what happened.
We are happy to offer a full refund (less shipping & handling) for items returned to our warehouse in resalable condition within 30 days of receipt. Exceptions are fast sprouters like paperwhites, amaryllis, Asiatic lilies, Oriental lilies and dormant bareroot perennials; these must be mailed back to us within 7 days of receipt to be in salable condition. Return shipping costs are the customer's responsibility. If you are returning goods, please notify us in advance either by phone or email.
Please plant your bulbs immediately.
While dormant, these are alive and need to be treated accordingly. Flower bulbs perform best, and bloom soonest, when planted promptly. (The only exception to this advice is when the soil in your area is still very cool, as in early spring. In this case, it's best to wait a bit for the soil to warm.) If you plan to be out of town and would like for us to hold your shipment, just let us know.
Please contact us by clicking the "Contact Us" link at the very top right area of our website or the link in the lower area of our site underneath "About Us". Include your telephone number in you email so we can respond quickly and correct any problems. Your success with our flower bulbs is important to us. We'll work hard to make you happy.