Gardening success is a shared responsibility. We assume full responsibility for delivering healthy, true-to-name plants and bulbs, along with cultural information so you’ll know how to plant your new garden additions. We trust you to be responsible for planting promptly, following the cultural information provided with your plants and on our website, and giving your plants appropriate care.
We guarantee that the bulbs and plants you receive will be:
- True to name
- The size noted on our site or larger
- Disease and pest free
- The varieties you ordered. No substitutes are made without your expressed permission.
- Clearly labeled so you'll know which bag is which
- Commercially cultivated; never taken from the wild
- Supported by detailed planting instructions; just go to the Planting Guides section, found on the main navigation bar labeled "Planting Guides".
We pack each order with care and constantly monitor our shipping partners' performance to ensure that your items arrive in the same great shape they were in when they left us. We stand behind our products and will replace any item that is not viable when you receive it. In order for us to do this, it is critical that you contact us within 7 days of receiving your order with any order issues or concerns.
Please plant your bulbs & plants immediately.
Our bulbs and plants are sold in the season that they need to be planted. Bulbs and plants perform best, and bloom soonest, when planted promptly. They are alive and want to be planted so they can take root. If weather or other circumstances are not favorable to planting immediately, remember you can always start your bulbs in a container indoors with some soil and light watering. This will keep your bulbs happy until you can move them to their final planting location.
If you plan to be out of town or want your shipment for earlier planting (especially in the Spring when we assign ship dates by climate zone) please indicate a desired ship date, or receive by date, in the “Special Shipping Instructions” box during checkout.
*Our Guarantee extends only through the season the item was purchased for.
Please inspect your bulbs and plants upon receipt and notify us within 7 days if there are any concerns.
If a product arrives damaged or you are questioning its viability, contact us within 7 days. (Do not discard the goods.) In your message, please include the following information:
- Order Number
- Name/SKU of damaged item(s)
- A photo of the damaged item(s)
- Brief description of the damage.
Rest easy knowing our horticulture experts are here to help. By providing them with the information above, they will be able to get back to you with the answers you need in a timely fashion.
If your order arrives and items are missing or incorrect, contact us within 7 days. In your message, please include the following information:
- Order Number
- Name/SKU of missing item(s)
- A photo of the items you did receive
- Brief description of the particular situation
Our operations team is trained on expert packing techniques and continually monitors order accuracy. Although sometimes mistakes happen, rest assured we will make sure to get you the items you ordered.
For messages with an attachment, please send an email directly to email@example.com. In your email, please include your telephone number along with the information indicated above so we can respond quickly and correct any problems. Your success with our bulbs and plants is important to us. We'll work hard to make you happy.