Policies & FAQ

Below you will find our policies, important information, and answers to common questions. If you are not finding the information you are looking for, please contact customer service.

  • E-mail: service@easytogrowbulbs.com
  • Live Chat: M-F during business hours.

For more information regarding business hours and customer service inquiries, please click here. Our customer service team is happy to answer your questions!


Easy to Grow Guarantee

We guarantee our products! Please see Our Guarantee for more information and exceptions.

Climate Zones

Knowing your climate or growing zone is essential to gardening success and is an important reference for our policies. Find your climate or growing zone here.

Shipping & Processing

You can find general shipping and processing information, including how we handle pre-orders, here. Please see below for our corporate and gift shipping policies and other information.



RETURN POLICY

All items being returned to our facility need to be in their original condition within 10 business days of delivery. Any open packages will not be eligible for return. Please contact us through email or live chat to start a return.

  • If the items are being returned due to customer change of mind, the customer is liable for their own return label. The order will need to be postmarked within 10 days of the delivery date per the USPS, UPS or FedEx tracking information.
  • If the items in your order arrive in poor condition, we do not ask for you to return the shipment. Instead, we will require images of the item(s) via email within 5 business days of arrival.
  • Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.
REFUNDS & REPLACEMENTS POLICY

If you wish to return the product for a refund, please see the return policy above. For other circumstances, please see below regarding our refunds and replacements policy.

If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery. Please note that any electronic form of payment (except for store credit) cannot be processed beyond 120 days from the date of payment.

  • If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the original item is deemed not viable. If the item is no longer available, a refund will be issued in the amount paid for the item. If the concern is with the condition of any potted plant items, any possible resolutions will be on a case-by-case basis.
  • If a package is determined lost or damaged in transit, please file a claim with Route Package Protection (see below in the FAQ). If you did not purchase Route Package Protection with your order at checkout, you should file a claim with the mail carrier. If the items in your order are no longer available, please contact customer service.
  • Confirmation emails are immediately sent with all orders. Please verify that you received your order confirmation and verify that the shipping address you entered upon order placement is correct. If incorrect, please contact our customer service department by phone with the corrections needed as soon as possible. If an incorrect address is entered and the package is shipped before corrections can be made, we will not be liable for reshipment charges to the corrected address.
  • If your item fails to grow, please email our customer service department during the first growing season*.

    *The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted. After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for Fall- and Winter-planted items is defined as September through June of the first year they are planted. After June, Fall- and Winter-planted items are no longer covered under our guarantee.

    We provide planting and growing instructions for each item on our website. Please refer to each product page to ensure the item(s) purchased are best suited to your individual growing conditions and climate before purchasing. If you are trying to grow an item outside of the recommended growing conditions or climate zone, a resolution may not be possible. As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to: poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee.

    Easy to Grow cannot guarantee the viability of the items if they are not planted upon arrival. Therefore, we recommend all items be inspected and planted immediately after arrival. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. We do not offer refunds for items that fail to grow due to the conditions stated above.

  • Our customer service team can work with you to help determine the cause of failure. This investigation may require the submission of images and/or unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.
  • If an item that fails to grow is part of a collection or blend, a store credit will be issued for the same portion of the amount paid for the item.
  • If, at the time of shipping, any items which your order originally contained are no longer available or are found to be in a condition which is unacceptable to us, the order will be shipped without the unavailable items. A refund in the amount paid for these items will be applied to the original form of payment. Please allow up to 10 business days from the refund date for the refund process to complete.
  • Although uncommon, human error can occur during the packaging process and items may be mislabeled or misplaced. If you received an item that is not true to the variety as ordered, please contact us via email with an image of what you received and a description of the issue. If your item blooms and is determined to be drastically different from what was ordered, please contact us via email with an image and a description of the issue. Submitted images are necessary to help correct any mistakes for future seasons.
GIFT & CORPORATE SHIPPING POLICY

We have updated our gift shipping policy to be able to process and ship gifts more efficiently and to better serve you. We will no longer be accepting multiple "ship to" addresses per order/transaction. If you would like to ship a gift to multiple recipients, please create a separate order for each recipient. If you submit an order with multiple "ship to" addresses and we are unable to process it, your order may be cancelled and we will ask you to re-submit individual orders for each recipient.

If you're ordering 5 or more gifts for your clients or customers, please visit our Corporate Gifts page and we will handle the rest!


Does store credit expire?

No, store credit does not expire! You are free to use it at any time.

How do I receive store credit?

If store credit is issued to you, it will be sent to the email connected to the order in question from customer service. From your email, you will receive a code that you will then input at checkout under the "discount code" section. If you do not see the email, please check your junk folder first. For security reasons, the customer service team cannot see your code and therefore cannot tell you in live chat or over the phone. Please make sure your email information is accurate and that we (@easytogrowbulbs.com) are not blocked or sent to your junk folder.

Can product promotion codes be stacked or combined? How do I use promotion codes?

Promotion codes may be entered in the "Discount code or gift card" field at checkout. On mobile devices, this field will be under the "Order summary" drop-down section. Promotion codes cannot be "stacked" or combined. If you want to remove an automatic or regular discount code at checkout, you may remove it by clicking the "x" next to the code, and then you can enter a different promotion code. Loyalty rewards points are issued as promotion codes and therefore fall under the same promotion code policy.

Store credits are issued in a different way, and may be used in conjunction with a product promotion code. To use your store credit, enter the store credit code in the "Discount code or gift card" field at checkout.

How long does it take for my refund to appear on my statement?

Please allow up to 10 business days for your refund to post to your payment account.

I'm having trouble placing an order.

EMAIL: If you are having trouble placing an order or just need additional assistance, you can always email your order to service@easytogrowbulbs.com and we will forward a draft order for payment. For the shortest processing time, please include the following information in your email.

  • First & last name
  • Email address & phone number
  • Billing & shipping address
  • SKU # (or name) & quantity of the items you want.
  • Gift message if applicable.

LIVE CHAT: Looking for some advice before placing your order? Our expert service team will happily advise you and take your order over live chat. Please have the following information ready for when our service team takes your order.

  • First & last name
  • Email address & phone number
  • Billing & shipping address
  • SKU # (or name) & quantity of the items you want.
  • Gift message if applicable.
Do you offer a print catalog?

No, we do not offer a print catalog. In today's world there are better, more eco-friendly ways to serve our customers. Our website has been designed as a digital catalog with up to date availability and features such as our wish list as well as back in stock notifications to better serve our customers.

To browse our site like a catalog, simply click here or click in the search field at the top of the page and press enter to browse our current seasons' selections! From there, you can select by availability, climate zone, color and more!

How do I use my gift card or redeem store credit?

Gift cards and store credits must be entered during checkout. It is not possible to retro-actively apply a gift card or discount code once an order has been placed. Please be sure to enter your code during checkout.

How can I cancel my order?

Please immediately contact our service team by emailing service@easytogrowbulbs.com within 24 hours or contact us through live chat hours to cancel your order. Once an order has been paid for, it immediately moves into our shipping queue. Once an order is shipped, there will be no cancellations or refunds, unless otherwise covered by our guarantee.

Can I add items to an order that hasn't shipped yet?

No. Please immediately contact our service team by emailing service@easytogrowbulbs.com or during live chat hours for other options.

Does the packing slip include pricing or payment information?

No, our packing slips do not include any pricing or payment information. They are intended for the recipient to be able to check what was received versus what was ordered as well as provide some important order information.

How do I change my delivery address?

When processing an order, we assume that all information entered is complete and accurate. Sometimes mistakes happen; if you need to update the shipping address, please contact our service team as soon as possible. We are happy to do everything in our power to ensure your order reaches it’s correct destination. If we are unable to correct the address prior to shipment, Easy to Grow will not be liable for reshipment.

What happens if my shipment is returned to sender?

If your order is returned to us, we will try to contact you and verify your address. If verified, we are willing to re-ship your order using a different carrier. If you are shipping to someone other than yourself, please make sure that they are aware so they can expect a package from us. Otherwise, returned shipments will be refunded (less shipping & handling).

Can I request an earlier ship date than the scheduled date for my climate zone?

Often, we are able to facilitate earlier ship dates than what is recommended for your climate zone. However, this service would be at your own risk and will not be covered by Our Guarantee. You may request an earlier or specific ship date by contacting customer service. Please keep in mind that any inclement weather may delay orders and we may not be able to ship on the exact day that is requested.

Can I split my order into multiple shipments?

Yes, if some items on your order are in stock and for various reasons you want these items to be shipped earlier than the rest, we try to accommodate this. We do charge an extra split-shipping fee of $5.00 for each split. Please contact customer service for further assistance.

Where is my order? The tracking information indicates it has been delivered.

Once your order is picked up by our delivery partners, we are not able to see any more information than what is available on the carriers tracking page provided to you. It’s always a good idea to check any side doors/gates, behind patio furniture or bushes as well as your immediate neighbors. You can also contact the carrier directly and file a claim if needed. Please allow up to 48 hours before taking any action, sometimes orders are marked as delivered prematurely, especially orders shipped via USPS.

If you are still unable to locate your package and you purchased Route+ package protection, you may file a claim with Route directly for a replacement or reimbursement.

Unfortunately, if you opted out of Route+ Package Protection during checkout, your order is not insured or covered by us. We highly encourage all of our customers to use Route since we are unable to assist with un-foreseen delivery issues.

*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

What is Route Package Protection?

If your order is marked as delivered and you cannot locate it, please see above: "Where is my order?" We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that you experience any of these issues, you can easily file a claim with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

What is our price adjustment policy?

Easy to Grow will honor price adjustments within one week (7 days) of the purchase date if the price of an item was further reduced from the final price you paid. You must contact customer service and request a price adjustment while the item is still at the reduced price. We cannot process a price adjustment for a promotion or coupon code that was not valid when the order was originally placed.