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Gardening success is a shared responsibility. We assume responsibility for delivering healthy, true-to-name plants and bulbs. We trust you to be responsible for planting promptly, following the planting information provided on product materials and growing information provided on our website, as well as giving your plants appropriate care.
There are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to: poor weather, planting outside of recommended growing conditions or climate zones, improper planting or "forcing" techniques, moisture/sunlight needs, location, etc. are out of our control and therefore cannot be covered under our Guarantee. Because of differing environmental conditions, we cannot be assured that Mother Nature will treat your items perfectly. We make every attempt to educate our customers on how to succeed with our extensive growing instructions on our website. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and improperly stored. We cannot guarantee perfection; However, we can guarantee that you will receive the highest quality items available and in a timely manner.
When ordering, please make sure you choose products that are approved to grow according to the growing/climate zone of the delivery destination. We do not guarantee success if you're ordering products that grow outside of the accepted zone(s).
For greatest success, please open your package immediately, inspect your purchase, and read our detailed growing guides. This is critical to robust plants that flower with profusion!
We guarantee that your houseplants will be delivered healthy and in good condition. We cannot extend this guarantee to their performance after receipt due to their individual care requirements.
If your plants arrive damaged, please see our policies for resolution.
Policies & FAQ
For a comprehensive list of our policies and important information relating to our guarantee, please click here.
Lost, Stolen, or Damaged Packages:
Easy to Grow Bulbs is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.