Our Guarantee

100% Grow Guarantee

At Easy to Grow, it is our goal to provide our valued customers with a commitment to premium products and excellent customer service.

All customer inquiries should be directed to our Customer Service Department by live chat on our website, phone or email. Current contact information can be found here. For any issues, please contact us within the first growing season as defined below:

The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted. After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for Fall- and Winter-planted items is defined as September through June of the first year they are planted. After June, Fall- and Winter-planted items are no longer covered under our guarantee.

As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to, poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee. We recommend all items be planted immediately after arrival. We are not able to guarantee the viability of the items if they are not planted upon arrival and stored. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. However, we can guarantee that you will receive the highest quality available in a timely manner.

When ordering, please make sure you choose products that are approved to grow according to the growing/climate zone of the delivery destination. We do not guarantee success if you're ordering products that grow outside of the acceptable growing zone(s).

Shipping & Delivery

If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery.

• If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the item is not viable. If the item is no longer available, a refund will be issued in the amount paid for the item.
• Tracking information is sent by email to all customers when each package is shipped. If a package does not arrive but shows proof of delivery, it is the customers responsibility to reach out to the carrier for more information or to file a claim.
• Confirmation emails are sent with all orders placed. Please verify the shipping address is correct. If incorrect, please contact our customer service department by phone with the corrections needed before the package is shipped. If an incorrect address is entered and the package is shipped before corrections are made, Easy to Grow will not be liable for reshipment to the correct address.

Additional information regarding our policies can be found here.

Failure to Grow

We provide planting instructions and requirements needed for each item on our website. Please refer to each items page to ensure the item(s) purchased are best suited to your individual growing conditions and climate. If an item fails to grow, please contact our customer service department during the first growing season as defined above.

• Our representatives will work with the customer to help determine the cause of failure. This investigation may require the submission of images and/or the unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.
• If an item that fails to grow is part of a collection or bulk item, a merchandise credit will be issued for the same portion of the amount paid for the item.
• We do not offer refunds for items with failure to grow.

Mislabeled Items

Although uncommon, human error can occur during the packaging process and items may be mislabeled. If you have received an item that is not true to the variety as labeled, please contact us during the first growing season as defined above, with an image of what you received. Submitted images are necessary to help correct any mistakes for future seasons.

Once images are received and reviewed, our team will be able to offer a merchandise credit or a refund back to the original form of payment.

Houseplants & Potted Plants

We guarantee that your houseplants will be delivered healthy and in good condition. We cannot extend this guarantee to their performance after receipt due to their individual care requirements.

If your plants arrive damaged, please see our policies for resolution.

Policies & FAQ

For a comprehensive list of our policies and important information relating to our guarantee, please click here.

Lost, Stolen, or Damaged Packages:

Easy to Grow Bulbs is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked as “delivered” must be filed after 2 days and before 10 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last status update.

File a Claim

Shipping Information

We source our huge selection of flower bulbs and plants from specialty growers around the globe. We pay all ocean and air freight, inspection charges and customs fees. You only pay for delivery to your doorstep! We ship nationwide to all 50 states, with some exceptions.

All orders ship out based on the shipping schedules displayed below by season and zone, with some noted exceptions. The shipping schedules below are subject to change based on item availability. Once your order is complete, it will be shipped as soon as possible. Once orders leave our facility, they typically arrive within 5 business days for bulb, seed and perennial orders. Potted plants typically arrive within 3 business days.

WE DO NOT OFFER LOCAL ORDER PICKUP OR ONSITE SHOPPING.

Fall Bulb & Bareroot Shipping Schedule

Fall pre-orders will ship according to our policy of prioritizing colder climates first for the fall season. Once our warehouse has fulfilled all pre-orders, we begin shipping current orders within a 7-10 business day turnaround time.

Spring Bulb & Bareroot Shipping Schedule

Spring pre-orders will begin shipping in mid-March, with warm zones being prioritized first for the spring season. After pre-orders are fulfilled for a zone, current orders ship within a 7-10 business day turnaround time.

Potted Plants Shipping Schedule

If you ordered potted plants, they will arrive separately from any flower bulbs or seeds you may have ordered. Our goal is to get your plants to you at the perfect time for transplanting into your garden. Your specific ship date will vary depending on when each of the plant varieties on your order are established and as weather in the region permits. If there is a significant delay in one of the plant varieties you ordered, we may (at our discretion) split your order into multiple shipments. Unfortunately, we are not able to accommodate ship date requests due to their individual growth rates and availability.

Weather Advisory

Extreme cold may cause damage to some products. In the event of extreme cold, we may include a heating packet with the product to keep it from freezing. If necessary, we may also delay shipment until it is safe to ship the products. Please be aware of extreme weather conditions when ordering and understand that it may impact the timeframe in which your order is shipped.

Holiday Shipping Deadlines

To receive your order by Christmas, please place your order at least 10 business days before December 25th. Due to the high volume of shipments during the holiday season, any orders placed less than 10 business days from December 25th are not guaranteed to arrive by the holiday.

Shipping Charges

Orders are shipped via the best choice depending on package size, weight, and destination. Our goal is to keep shipping charges and transit times as reasonable as possible. If you would like to have your order split into multiple shipments, we do charge an extra fee. Please see our Policies & FAQ page for more information. The table below provides estimates of shipping charges based on order value, and are subject to change.

*All transit times vary based on distance from our facility as well as weather and other un-foreseeable conditions. Our shipping services for bulbs, perennials and seeds typically take 5 business days to arrive from date of shipment. Potted plants typically take 3 business days to arrive from the date of shipment.

*Promotional Free Ground Shipping (when offered during specific sales) is only available for the lower 48 states only.

Customer & Corporate Gift Shipping, Route Package Protection Policies

You can find related shipping policies, such as our gift shipping policy, corporate gift policy, Route+ Package Protection and related information here.